IVR Experience Improvement – saving money
Did you know …..if you repeat the same message in your IVR 3 times – Your Customers are 3-5 times more likely to hang up and phone back if under stress? Why – We like journeys’ not time loops so if you...
View ArticleCX Omni Channel Design
There will be CX OCD (CX Omni Channel Design) 1 day training courses globally this academic year (15-16). 1 Day CX Omni Channel Design CXFO Certified The course will cover the mechanics of Omni-channel...
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Behavioural Engineering Training Course
There will be CXBE (CX Behavioural Engineering) 1 day training courses globally this academic year (15-16). 1 Day Behavioural Science & Engineering CXFO Certified This is an emotional business. Our...
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CX Organisational Design
There will be CXOD (CX Organisational Design) 1 day training courses globally this academic year (15-16). 1 Day CX Organisational Design CXFO Certified The course will cover the history of the current...
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CX Training Workshops Updated
CX Training Workshops for 2015-16 1 – day Training Workshops Our customer experience training workshops combine the best practitioners and teachers with the highest quality content, and remarkable...
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IVR Experience Engineering Training Course London 3rd November 2015
.fusion-fullwidth-1 { padding-left: 0px !important; padding-right: 0px !important; }A special training course on IVR Experience Design 1 Day IVR Experience Engineering CXFO Certified Did you know …..if...
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Customer Experience Essentials for Contact Centre Professionals Training...
1 Day Customer Experience Essentials for Contact Centre Professionals Training Course CXFO Certified Contact Centre Professionals and senior managers in other fields simply don’t have the fundamentals...
View ArticlePlatform Independent Experience
With so much change going on at the moment it seems worthwhile to talk about one of the latest discernible disruptive coalescence which is this idea platform independent experience. It’s now become so...
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CX Essentials Detailed Course Outline
“Training should be delivered as experience”` Learn some Essential elements of Customer Experience like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural...
View ArticleCustomer Journey Mapping Training & Cert On-line
Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides...
View ArticleCustomer Power
Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered...
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